Contact Us

We're here to help! If you have any questions, feedback, or need assistance with VinylGO, please don't hesitate to reach out to us. Whether you need help with scanning vinyl records, managing your collection, or have questions about premium features, our team is ready to assist you.

Get in Touch

You can contact us through the following channels:

Business Hours

Our support team is available:

• Monday - Friday: 9:00 AM - 6:00 PM (Local Time)
• Saturday - Sunday: Closed

We typically respond to all inquiries within 24-48 hours during business days. Premium subscribers receive priority support with faster response times.

Frequently Asked Questions

Before reaching out, you might want to check if your question is answered below:

About Scanning

• How do I scan a vinyl record? Open the app, tap the scan button, and point your camera at the vinyl label. Make sure there's good lighting for best results.
• Why isn't my vinyl being recognized? Ensure good lighting, clean the vinyl label, and hold your device steady. Some rare or obscure records may not be in our database.
• Can I scan multiple records at once? Premium subscribers have unlimited scans. Free users have a daily limit.

About Your Collection

• How do I backup my collection? Premium subscribers can enable cloud backup in settings. You can also export your collection as a file.
• Can I manually add records? Yes! You can manually add vinyl records if scanning doesn't work or if you prefer manual entry.
• How do I export my collection? Go to Settings > Export Collection. Premium users can choose from multiple export formats.

About Premium Features

• What's included in the premium subscription? Premium includes unlimited scans, cloud backup, advanced statistics, ad-free experience, and priority support.
• How do I start my free trial? Tap on any premium feature and follow the prompts. You'll get 7 days free, and you can cancel anytime.
• How do I cancel my subscription? Manage subscriptions through your App Store (iOS) or Google Play Store (Android) settings.

Technical Issues

• The app won't open or crashes. Try restarting your device and ensure you have the latest app version. If issues persist, contact support.
• Camera permission issues? Go to your device Settings > VinylGO > Permissions and enable camera access.
• Is my data secure? Yes! All your data is stored securely. See our Privacy Policy for details.

Feature Requests & Bug Reports

We're constantly working to improve VinylGO. If you have ideas for new features or have encountered a bug, please email us at:

Email: feedback@zomotech.com

Please include as much detail as possible:

• Your device type and operating system version (e.g., iPhone 15, iOS 17.2)
• VinylGO app version number (found in Settings)
• Detailed description of the issue or feature request
• Steps to reproduce the issue (for bugs)
• Screenshots or screen recordings if applicable
• What you expected to happen vs. what actually happened

Partnership & Business Inquiries

Interested in partnering with VinylGO or have a business proposal? We'd love to hear from you!

Business Email: business@zomotech.com

Opportunities we're interested in:

• Record store partnerships
• Vinyl database and API collaborations
• Music industry partnerships
• Content collaborations
• Vinyl community events

Follow Us

Stay updated with the latest news, vinyl tips, and app updates:

• Website: www.zomotech.com
• Email Newsletter: Subscribe by sending an email to newsletter@zomotech.com

Submit Feedback From The App

You can also send feedback directly from the VinylGO app:

1. Open VinylGO
2. Go to Settings
3. Tap "Send Feedback" or "Contact Support"
4. Fill out the form with your message